TERMS & CONDITIONS
COMPANY
This website is owned and operated by Mama Muse Pty Ltd, trading as MAMA MUSE. The business is registered with ASIC (Australian Securities & Investments Commission) in Australia under Australian Company Number (ACN): 627 823 778.
If you have questions relating to our terms and conditions, you may contact us via email at customercare@mama-muse.com.
OWNERSHIP OF RIGHTS
Ownership of all rights - including but not limited to copyright - relating to this website is vested with MAMA MUSE. Any unauthorised use of this website or its contents, including copying text, storing content and lifting of images (other than for your own personal, non-commercial use), is strictly prohibited without the permission and specific agreement of MAMA MUSE. You may not modify, distribute or repost something on this website for any purpose without such agreement.
ACCEPTANCE OF YOUR ORDER
All orders are subject to acceptance and availability.
Orders placed by you, the customer, are an offer to purchase goods promoted on this website and will be accepted by MAMA MUSE subject to availability at the stated prices, and subject to payment having been received in full. Full payment of any goods requested is required before your order can be accepted.
Once payment in full has been received by MAMA MUSE, we will send an email to your stated email address to confirm our acceptance of your order. Following acceptance of your order, dispatch will be arranged to your nominated address within 1-3 business days.
Completion of the contract between you and MAMA MUSE will be perfected once the goods are dispatched to you. The sale contract is concluded in Australia and the contract language is English.
ACKNOWLEDGEMENT OF YOUR ORDER
Provided that you have supplied us with your correct email address and the goods have been paid for in full, we will notify you by email as soon as possible to confirm receipt of your order.
PRODUCT AVAILABILITY
All items are subject to stock availability.
In the event that the item you wish to purchase is not available, we will email you as soon as possible to inform you. You will be given the option to select an alternative item or be refunded in full.
If your order is delayed awaiting supply of stock or for any other reason, we will endeavour to keep you informed of any revised delivery timing.
PRODUCT PRICING
The price of an item is as advertised on our website. The default currency displayed on our website is AUD. Prices and promotional offers/discounts may change from time to time. The price stated on our website is inclusive of any sales taxes, such as GST or VAT.
If you are buying from outside of Australia, in addition to any applicable delivery charge, you may incur duties and taxes levied by the country to which you have specified delivery of your order.
DISCOUNTS AND FINAL SALE ITEMS
Discount promotions are valid for the eligibility period specified. Discounts cannot be applied to previous orders made outside the specified time period. We reserve the right to remove or modify any promotional offers or discounts at any time.
The discount offered will be applied to your order at the checkout. There may be certain items that are excluded from any promotional discount.
Final Sale items may not be exchanged and are non-refundable.
PAYMENT | CARD AUTHORISATION
Payment may be made securely online by Visa, Master Card, American Express, PayPal, Apple Pay or Afterpay. Since MAMA MUSE accepts payments with Stripe, we are compliant with the revised Payment Services Directive (PSD2) for merchants selling in the European Economic area.
The credit card, PayPal or Afterpay account that is being used must belong to you. All credit card/account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order.
In the event that your card authorisation and validation is declined, we reserve the right to cancel your order. For first-time online customers, we may request that shipping be to the credit card billing address only.
By submitting an order to MAMA MUSE via our website you represent and warrant that the payment details submitted in relation to your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.
GIFT CARDS
Gift Cards purchased from our website may be used as payment in exchange for goods sold on our website. Gift Cards are available in AUD. Gift Card(s) purchased are delivered free of charge – however, any product purchase(s) made against the gift card are subject to our standard shipping costs.
Please note our Gift Cards are valid for a maximum period of 36 months (3 years) from the date of purchase. Gift Cards older than 36 months may be redeemed solely at our discretion.
Gift Cards cannot be returned or exchanged for cash. All returned items that were paid for with a Gift Card will be refunded as account credit, which can be redeemed against future orders.
DELIVERY
Once your payment has been approved, your order will be dispatched from Sydney, Australia via DHL Express (International orders) or Australia Post International Express (New Zealand orders) or standard Australian Registered Post (Australian orders). You will receive a shipping confirmation email with the tracking number.
We aim to dispatch your order as soon as possible (usually within 24 hours of receipt, please allow up to 3 business days during sale and holiday periods). Orders placed within Australia and/or New Zealand should arrive within 3-6 business days however may take longer for remote and rural areas. International orders for metropolitan areas close to large cities should arrive within 4 business days and regional areas within 7 business days (but may take up to 10 business days depending on your final shipping destination). Actual delivery times may vary depending on your shipping location and/or international customs processing times.
To ensure prompt delivery we must have proper and complete addresses at point of purchase. The delivery charge is for a single delivery address. A valid daytime telephone number and email address is required in the event our delivery agent needs to contact you.
Delivery is FREE for all orders:
- $100 AUD and over Australia-wide
- $150 AUD and over to New Zealand
- $300 AUD and over for all International shipments
For any order below these amounts, the following shipping charges apply:
- Australia: $8.95 AUD (all orders $99 AUD and below)
- New Zealand: $15 AUD (all orders $149 AUD and below)
- Rest of World: $45 AUD (for all orders $299 and below)
Please note, any customs duties and sales taxes payable to your relevant shipping destination are your responsibility. We will not be liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery howsoever caused.
INSURANCE | RESPONSIBILITY FOR GOODS IN TRANSIT
The goods which you order will be insured by MAMA MUSE and/or our agent(s) whilst in transit and up to the point of delivery to your specified address. You will be asked to sign for the goods on arrival at which point responsibility for your purchased goods passes to you.
CANCELLATION
MAMA MUSE aims to fulfil your order to the best of our ability. However, we reserve the right to cancel the contract between us if one or other of the following circumstances applies:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area or country;
- payment in full for the goods ordered has not been made.
In the event of cancellation by us, we will contact you via email, and will credit your account as soon as possible, and in any event within 30 business days of your order being placed.
USE OF THIS WEBSITE
We make every effort to ensure that this website is free from viruses or defects. However, use of this website is at your own risk. You are personally responsible for your use of this site and for your communication and activity related to this site.
PRODUCT DESCRIPTIONS AND CONTENT
MAMA MUSE makes every effort to ensure the descriptions, images and colours of our products that appear online are displayed accurately. It is widely accepted, however, that different screens and end-user devices will have some variation with regard to this and, in particular, colour reproduction. There may also be technical inaccuracies and/or typographical errors.
To the extent permitted by law, MAMA MUSE shall not be liable for any claims either direct or indirect (including but not limited to consequential loss) howsoever caused relating to the accuracy of the information contained in any of the content of this website, arising from breach of duty, breach of contract, negligence or any other form.
GOVERNING LAW | CONTRACT LANGUAGE
This website, any content contained herein and/or any contract brought into being as a result of its usage are governed by and construed in accordance with the laws of Australia. Any disputes relating to this website will be dealt with under the sole jurisdiction of the courts of Australia. All contracts are concluded in English.
FORCE MAJEURE
MAMA MUSE will not be in breach of this agreement, or otherwise liable for any delay in performance, if to the extent that any delay or failure results from circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
